Return and Refund Policy - Truffle Products & Fresh Truffles

Thank you for shopping with TheTruffle Limited. If you are not entirely satisfied
with your purchase of fresh truffle, frozen truffle or truffle products, we're here to
help.

Returns

You have 14 calendar days to return a truffle product item from the date you received it. Some exclusions apply - see below. To be eligible for a return:

• Your truffle product item must be unused / unopened and in the same condition that you received it. On preserved food items (oil, salt, truffle gifts) they must be unopened and have the security seals intact.

• Your truffle product item must be in the original packaging.

• Your truffle product item needs to have the receipt or proof of purchase.

• Fresh truffles and frozen truffles cannot be returned or refunded, but if you are not satisfied with your fresh truffle, please get in touch.

Refunds

You have 14 calendar days to return a truffle product item from the date you received it. Some exclusions apply - see below. To be eligible for a return:

• Your truffle product item must be unused / unopened and in the same condition that you received it. On preserved food items (oil, salt, truffle gifts) they must be unopened and have the security seals intact.

• Your truffle product item must be in the original packaging.

• Your truffle product item needs to have the receipt or proof of purchase.

• Fresh truffles and frozen truffles cannot be returned or refunded, but if you are not satisfied with your fresh truffle, please get in touch.

Shipping

You will be responsible for paying for your own shipping costs for returning your
truffle item. Shipping costs are non-refundable. Please note some items should be sent to a different address. Please contact us BEFORE returning anything.

Exclusions

Fresh Truffles & Frozen Truffles - We carefully inspect our truffles before we send them to you. Occasionally, they may not be of the high standards you expect. If this is the case, please get in touch.
• Gift vouchers
• Fresh Truffle Products (eggs / cheeses etc.)

Contact Us

If you have any questions on how to return your truffle item to us, please contact us.