Return and Refund Policy - Truffle Products & Fresh Truffles

Thank you for shopping with TheTruffle Limited. If you are not entirely satisfied with your purchase of fresh truffle, or truffle products, we're here to help.

Returns
You have 14​ calendar days to return a truffle product item from the date you received it. Some exclusions apply - see below. To be eligible for a return:

• Your truffle product item must be unused / unopened and in the same condition that you received it. On preserved food items (oil, salt, truffle gifts) they must be unopened and have the security seals intact.
• Your truffle product item must be in the original packaging.
• Your truffle product item needs to have the receipt or proof of purchase.
• Fresh truffles cannot be returned, but if you are not satisfied with your fresh truffle, please get in touch.

Refunds
Once we receive your truffle product item, we will inspect it, notify you that we have received it and inform you on the status of your refund.

If your truffle product return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your truffle item. Shipping costs are non-​refundable. Please note some items should be sent to a different address. Please contact us BEFORE returning anything.

Exclusions

• Fresh Truffles - We carefully inspect our truffles before we send them to you. Occasionally, they may not be of the high standards you expect. If this is the case, please get in touch.
• Gift vouchers
• Fresh Truffle Products (eggs / cheeses etc.)

Contact Us
If you have any questions on how to return your truffle item to us, please contact us.