Return and Refund Policy - Truffle Products & Fresh Truffles

Thank you for shopping with TheTruffle Limited. If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 14​ calendar days to return an item from the date you received it. Some exclusions apply - see below. To be eligible for a return:

• Your item must be unused / unopened and in the same condition that you received it. On preserved food items (oil, salt, truffle gifts) they must be unopened and have the security seals intact.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• Our fresh truffles cannot be returned, but if you are not satisfied, please get in touch.

Refunds
Once we receive your item, we will inspect it, notify you that we have received it and inform you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-​refundable. Please note some items should be sent to a different address. Please contact us BEFORE returning anything.

Exclusions

• Truffles - We carefully inspect our truffles before we send them to you. Occasionally, they may not be of the high standards you expect. If this is the case, please get in touch.
• Gift vouchers
• Fresh Truffle Products (eggs / cheeses etc.)

Contact Us
If you have any questions on how to return your item to us, please contact us.