FREQUENTLY ASKED QUESTIONS

Buy truffles

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Below we have shared some answers to some of the questions we get asked most often, as well as some useful information about truffle orders from our shop. 

There is also tons of information in our Blog, and in our Ultimate Guide to Truffles - so if your question isn't answered below, chances are it will be answered in one of these other places. As always, feel free to ask as any question using the Contact Us tab. 

What Are Truffles?

You can find out more about Truffles by reading our blog post.

Will I Receive The Exact Weight Of Truffle I Ordered?

We will always ensure that you receive at least the truffle weight ordered as a minimum. Sometimes you could receive up to 10g free of charge. Truffles are of course a natural product and don’t grow to prescribed sizes.

We will try and send one single Truffle to match the weight ordered, but sometimes your order may be made up of multiple Truffles, depending on what we have available.

Truffles naturally release moisture, and their weight will decrease over time. So always aim to eat them as soon as possible after receipt.

Your order may contain Truffles that have been cut. Most orders will only contain whole Truffles, but sometimes Truffles are cut to inspect quality, to remove a natural imperfection, or to match the weight of Truffle ordered. This does not affect the quality or life of the Truffle.

Where Do Our Truffles Come From?

Our Truffles are sourced wild and sustainably from the woods on private land. They are shipped to us via exclusive partners in the most world-renowned regions for natural truffle production: Trueul in Spain, Tuscany and Umbria in Italy, Manjimup in Western Australia.

Are Your Truffles Organic?

Truffles will not occur naturally where soil is contaminated, and will only grow in clean earth. Wild Truffles like ours cannot be organic. Only farmed Truffles can be classified organic - if the whole farm is certified as such.

How Long Will My Truffle Last?

Black Truffles usually last 10-12 days and White Truffles 5-7 days. However, every Truffle is different so you should always aim to use them as soon as possible for the best experience.

How Do I Store And Care For My Truffles?

We would recommend taking fresh Truffles out of the vacuum bag on receipt. Truffles naturally give off moisture so will start to ‘sweat’ if left sealed in the same bag for more than a couple of days. This will speed up decomposition.

Store your Truffle(s) in a closed glass jar or Tupperware box with lid, lined in kitchen paper. Always store in the fridge at 2-5 degrees. Change the lining paper and dry the container daily. 

If storing for more than a day or two open your container every couple of days to allow the Truffle to breathe. Air the Truffle for a minute or so and change the cloth, wiping the inside of the container free of any condensation, before resealing.

If a light white mould starts to form on the surface of a Truffle there is no need to worry, it’s completely harmless, but should be brushed off as soon as possible with a clean toothbrush or similar.

Let the Truffle come to room temperature when ready to serve.

Where Can I Learn More About Your Truffle Products?

You can learn more about our hand-picked Truffle Products here.

What Wine Do You Recommend With Fresh Truffles?

When eating fresh Truffles raw, we would recommend any full flavoured dry white wine, for example an Italian Pecorino, Verdicchio, or Falanghina. Alternatively try a new world Chardonnay or Viognier.

When eating cooked Black Autumn or Winter Truffles, try a full flavoured lighter bodied red wine, maybe a Sangiovese, Grenache, or a new world Pinot Noir.

Good quality sparkling wine or Champagne is always a good match with fresh Truffles, and is superb with fresh Truffle canapes!

What varieties of Truffle do you sell?

You can find out more about all of the different seasonal varieties of fresh truffle here.

How Are Fresh Truffles Cleaned Before Eating?

We carefully brush all our Truffles with cold water to remove any dirt or debris before shipping. All our Truffles are therefore delivered cleaned with no further preparation required.

When Is The Best Time To Buy Fresh Truffles?

We recommend that our clients should wait a week or two after the official opening of the season before purchasing fresh Truffles, as early season tubers can be disappointing. We only list Truffles on our website once they are of sufficient quality.

Want To Learn More?
Play Video

Check out this recent video of our founder virtually presenting to hundreds of Truffle wholesale buyers at the last Speciality and Fine Food Fair. It includes information on our company origin, on fresh Truffles, on our Truffle products, and caring for fresh Truffles.

Should I Wash My Truffles?

When it comes to how to clean truffles, there is at least one certain rule: do not use water or soap. Instead, remove any dirt with a soft brush. Your Fresh Truffles will have been brushed clean before they arrive to you. 

 

For more info, take a look at our definitive guide on caring for fresh truffles

Can I Amend My Order?

Please contact us to discuss any amendments to your order – the easiest way to do this is by replying to the order confirmation you receive from us so we can easily access your order. We will try our best to accommodate your request but cannot guarantee any amendments after your order has been placed.

Once you have received a dispatch email, your order cannot be changed.

What is CITES in relation to Caviar

All of our Caviar is CITES certified. But, what does this mean? 

 

CITES is the international Convention on International Trade in Endangered Species. It’s an agreement between the world’s governments signed to regulate global trade in wild plants and animals, so that it doesn’t endanger any species with extinction.

 

In the beginning of the 2000s, governments of different countries were cooperating to develop a labeling system for caviar exports. As a result of their joint efforts, it’s become mandatory to label caviar from any species of sturgeons and paddlefish. The original CITES label must provide a set of specific information on the product, including the country of origin to identify the source of the caviar.

 

Because nowadays most of the world’s caviar is farmed, the CITES requirements for this product relate mainly to its authenticity. To prove it, each registered caviar producer must place a uniquely issued CITES code to the bottom of the tins.

 

This code contains the following information:

 
  • The type of caviar

  • The source – cultivated or wild

  • The country of origin

  • The year of production

  • The unique code number for the company which has the licence to pack the tins

  • The unique code number of the caviar.

 

There are CITES labels on all Pearl Caviar products.

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Have a Question?

If you have any questions that our Truffle FAQs do not answer, or would like to discuss wholesale truffle prices, please get in touch.